What are the payment methods?
You can pay by Credit card/Debit cards and via Internet Banking facility. All Visa, Mastercard, Mastero and Rupay cards are accepted via the portal.
How to create a profile?
Creating a profile is mandatory to the host or the customer who wants to rent a space. You can create the profile in the following easy steps:
(It is mandatory for the Hosts to provide their bank details while accepting bookings)
How to host your property?
When will the host receive the payment of the booking?
The host will receive the payment on the fifth working day after commencement of the booking in case of the goods storage.
In case of car park rental the host will receive the payment within 24 hours if the agreement is upto or less than 7 days . If the agreement duration is more than 7 days then the host will receive the payment on the fifth working day.
How to rent a space?
You can search a probable listing by filling up all the required details. Once you finalize a particular listing which you would like to rent, you can request the host for booking the space after registering your profile. Once the host approves your request, you can check-out by making the payment and confirming the booking.
Does the customer have to pay any penalty for cancellation of the agreement before commencement?
What if the host cancel’s the agreement ?
If the host cancels the rent agreement prior to the commencement of the booking, then the entire booking amount will be refunded to the customer except the service charges paid to Airattix.
What will be the penalty for the customer for premature termination of the agreement?
What will be the penalty for the host for premature termination of the agreement?
What is the compensation to the customer if the host terminates the agreement?
The customer will receive a complete refund of the rent amount paid in advance against the booking amount for the month in which the agreement is terminated and the subsequent months. The Service charge paid to AirAttix against the booking will not be refunded in any case. The customer will receive Rs. 1000/- in addition recovered from the host as a penalty for transportation charges.
What if there are damaged goods?
If at the end of the agreement the customer finds out that the goods are damaged then he will have to resolve the issue amicably with the host. Airattix will not be liable for the damaged goods.
The host will have to check the goods condition while getting them stored in their respective storage spaces at the time of commencement of the agreement to avoid further issues.
What are the check in and check out time?
Check in will be 10 am and checkout will be 9 am. The customer will have to vacant the storage space and the parking lot on or before 9 am on the last day of the agreement. Incase of delay additional charges can be incurred.
What if someone wants to extend the agreement?
If the customer wants to extend the agreement he will have to rebook the storage space before the termination of the ongoing agreement as per the availability.
What is the minimum & maximum agreement period that can be booked?
Minimum agreement period for Car park is 3 days and for Goods Storage is 1 month. Maximum agreement period is 3 months, after which the customer will have to rebook the space as per the availability.
What if the actual space is different than the photos from the website?
The customer can report the issue on email@example.com
What are the banned goods which cannot be stored at the storage space?
Following items are strictly prohibited from storage:
Transportation of goods? Is it a customer’s responsibility?
Airattix will provide movers and packers service at additional cost if required.
Can one user book or host a multiple properties at a time?
Yes. You can book or host a multiple properties at a time.
How many times the customer can access/ visit the storage space?
Customer can access and visit the storage space multiple times by the host’s discretion and consent. The customer will have to confirm the number of visits he would like to have to access the goods at the time of booking itself.
Can the customer put his own lock on the storage space?
The customer can put his own lock on the storage space with the consent of the Host. In that case the liability of the damage of the goods will be of customer and the Host will not be responsible for the ownership of the goods.
Which properties are listed under public storage facility?
Airattix has collaborated with commercial property owners and set up Public Storage Facilities across various locations to provide customized storage space and secured car parks to its customers.
Customers are allocated their required storage area by proper demarcation or in some cases there are lock and key cabins.
These facilities are managed and marketed by Airattix Storage Pvt. Ltd. The public storage facilities will be governed by the terms and conditions listed on the portal.
The property which has minimum 10 parking spots and more than 2000 sq.ft. storage area can be listed under Public storage facilities on the portal.
To list your space under Airattix Public Storage Facilities please mail us
on firstname.lastname@example.org or call us on 1800-532-8899.